Refund policy

Safe and risk-free purchase - Madi guarantee

We want you to feel comfortable with us as a customer. In addition to the statutory warranty claims, we are therefore as generous and accommodating as possible in the event of justified complaints for your benefit. In the event of a complaint, please contact our customer service department with confidence.

Madi, Moritz-Vierfelder-Straße 16, D-88422 Bad Buchau, Germany
Phone: 0162/1320091, e-mail: madi-tee@web.de

The following right of withdrawal only applies to consumers. In the event of a justified complaint, we will act quickly and unbureaucratically. Simply contact us so that we can clarify the matter together, if possible to your advantage.

Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Madi, Moritz-Vierfelder-Straße 16, D-88422 Bad Buchau, telephone: 0162/1320091, e-mail: madi-tee@web.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post).

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

Premature expiry of the right of withdrawal
The right of withdrawal expires for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Contract language
The language available for the conclusion of the contract is German.

End of the cancellation policy